Customer Services

The main priority for the Customer Services Department is to ensure all our clients are happy with the services we have supplied to them.
This applies to clients who report a fault road traffic accidents as well as non-fault road traffic accidents.

We pride ourselves on supplying excellent customer service to all of our customers therefore previous customer service experience is preferred.

Location: Southport / Merseyside
Position: Full Time Permanent position - Excellent Opportunities.
Hours: 9am - 5.30pm Monday - Friday
Salary: 12k - 14k experience dependant
Holidays: 4 Weeks Holiday + Bank Holidays
B.U.P.A Health Care Scheme Optional

You will be required to work within a growing Customer Service team for a class leading, fast growing; highly successful claims Management Company within the Southport area.

Duties:
* Contacting clients who have reported their road traffic accident to us to ensure they are satisfied with the services they are being supplied with
* Completing reports cataloguing client feedback
* Monitoring inbound calls using tracking equipment to ensure inbound calls are answered by the appropriate teams within the agreed service levels
* Handling client complaints
* Liaising with partner companies to ensure clients requirements are met
* Quality Control - ensuring all staff are providing excellent customer service

Requirements:
* Previous Customer Service experience
* Excellent interpersonal skills both on the telephone and face to face
* Conflict resolution skills
* Positive and friendly attitude
* Diligent
* Proactive - not reactive attitude
* Be a team player whilst demonstrating you can work alone

Contact details

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